Home-Greek, sorority, gift, rush, recruitment, bid day, alpha, beta, gamma, delta, kappa, theta, nu, chi, omega, pi, phi, sigma, epsilon, rho, iota, omicron, xi, tau, round, mouse pad, robe, spa wrap, monogram, personalized, embroidered, gifts, initial, boy, girls, teacher, sweatshirt, tshirt, sweatpants, keychain, toiletry bag, big, little, little sis, little sister, spring, comfort colors, spirit jersey, acrylic, windbreaker, anorak, vest, lilly pulitzer, vera bradley, vineyard vines, personalize, initials,name, present, christmas, scarf, croakies, pashmina, pashminas, monograms, preppy, prepster, sorority, pink, green, cute, scripty, adorable, hat, cup, tumbler, scarf, clutch, purse, bag, tote, car, sticker, American Apparel Sorority, American Apparel Greek, Lilly Pulitzer Greek, Lilly Sorority, Lilly Pulitzer Sorority, Vera Bradley Greek, Vera Sorority, Vera Bradley sorority, Lilly Sorority Letters, Vera Sorority Letters, Vineyard Vines Sorority, Vineyard Vines Sorority Letters, Sorority fabric letters, Sorority Apparel, Sorority shirts, Greek Shirts, greek licensing, stitches, double stitched, letter shirts, greek licensedShop-Customize-About Us-FAQ-


If there are any questions please email The Embroidery Chick at Tracy@TheEmbroideryChick.com and we will be more than happy to assist you. 

What's my monogram? TOP

Please remember, unless otherwise noted for a particular product, we will follow the first, last, middle initial configuration, with the last name (center) initial slightly larger. When ordering monogrammed items, we ask that you enter initials in that order (first, last, middle). If you would like a particular monogram stitched differently, please note that in the comments section for each particular item purchased. Listed below are traditional guidelines:
  • Individuals: The common order is first initial, last initial, middle initial, with the last initial stitched larger than the first and middle initials. For example, Cara Ann Jones monogram would be CJA.
  • Men/Boys: Traditionally, men and boys had their initials placed in natural order (first, middle, last) all stitched in the same height, typically in the Block font. For example, Michael Howard Black’s monogram would be MHB. Men and boys traditionally could have their initials listed first, last, middle, while in the circle or diamond pattern. Again, these are the traditional rules. Men and boys can have their monograms stitched in the first, last, middle configuration in any font you choose.
  • Couple: The common order is the woman’s first initial, couple’s last initial, man’s first initial, with the last name initial stitched larger than both of the first name initials. For example, Hanna and Connor Wilson’s monogram would be HWC. We also see a lot of requests for a “stacked” monogram, with the both of the first initials placed vertically next to the last initial with both stacks being the same height.
  • Single Name/Initial: These may be used as well and are considered less formal than traditional three letter monograms.
  • Greek Letters: We can personalize items with fraternity and sorority letters. Please spell out the full name of your fraternity or sorority in the comments section and we will stitch the correct letters. If you also have a local chapter, please let us know and we will see how we can incorporate it into your design!

*Please order carefully. Monogrammed and personalized items may not be returned unless it is our mistake.

Has my order shipped? TOP

Click the "Order Tracking" link at the left hand side of our site to check your order status.

How do I change quantities or cancel an item in my order? TOP

Please notify The Embroidery Chick immediately, in order to see if this is possible.  Please note that once an order has begun processing or has shipped, you are unable to modify your order.

How do I track my order? TOP

Click the "Order Tracking" link at the left hand side of our site to track your order.

My order never arrived. TOP

Click the "Order Tracking" link at the left hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment. TOP

Click the "Order Tracking" link at the left hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts. TOP

Click the "Order Tracking" link at the left hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive? TOP

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

How much is my shipping? TOP

 

We are proud to use the United States Postal Service. Should you prefer Priority Mail, need quicker service or even a different carrier, please email us BEFORE you order, and we can get you the most updated shipping costs to your location. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Currently, we only ship within the United States, and DO NOT charge extra for items sent to Alaska and Hawaii. Additionally, we also ship to APO/Military addresses. If you would like the item shipped to a different area than listed above, please email us to see how we can help you. Unfortunately, we do not allow COD.

How do I return my product? TOP

Generally, we do not allow returns on personalized items, unless the error was on our part.  Please contact us for further information.

I received the wrong product. TOP

If you feel that you have received the wrong product, please contact customer service within 48 hours of receiving the product.

What is your return policy? TOP

Please see our Terms & Conditions for complete details regarding our return policy.  Because your item is personalized for you, all sales are final. Unless the error was on our part, or the item was grossly misrepresented, refunds or exchanges will not be provided. You may email us within 48 hours of receiving your item, should you feel the item was not as promised.

When will my order ship? TOP

Please see each individual item page for more information on the availability of each item. Also, after placing your order, click the "Order Tracking" link at the left hand side of our site to track your order status.  You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Privacy Policy TOP

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Website Security TOP

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Do I have to pay sales tax? TOP

Our state law requires customers to pay sales tax on all sales, unless your organization is specified as "exempt" and an exemption form is on file with us. 

I have a question about my charges. TOP

Click the "Order Tracking" link at the left hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice. TOP

Click on the "Order Tracking" link at the left hand side of our site to print invoices.

When will my credit appear on my account? TOP

Credits usually take 2-5 business days from the time we receive your item(s).

When will my credit card be charged? TOP

Based on our payment structure through PayPal, your credit card will be charged immediately, which allows us to begin your custom order right away.

How do I buy/redeem a gift certificate? TOP

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, you may enter the gift certificate code upon check-out.

How do I find my product? TOP

To find the product(s) you're looking for, you may use the navigation menus on the top, left & bottom of our website. Or, type a keyword into the search box in the left column. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon/voucher? TOP

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your voucher code.

How do I pay? TOP

From our online store, you will be directed to use PayPal (which accepts credit card and checks) but The Embroidery Chick will also allow cashier’s checks and money orders. Your order will not be produced until after verification of funds has been completed.

When will my order be ready? TOP

This item is personalized just for you. Because of this, we strive to have your items completed within 5-10 business days, but usually sooner. If there is any reason for a delay, you will be notified as soon as possible. We will be more than happy to expedite the production of your order for a minimal fee. Some items may incur an additional fee, based on difficulty. Price listed is for a single design/name, unless posted.

We also offer quantity discounts! Please note that during our special promotions, completion time may be extended due to the voluminous number of orders.

Do you offer combined shipping? TOP

We hate waste! The Embroidery Chick loves to combine shipping, as long as it is feasible to do so. We have many great items that can be packaged together. Please let us know if need to combine an order, and we will be more than happy to ship everything at once.

Do you offer gift wrapping? TOP

Let us gift wrap your purchase for you. We can send your gift anywhere we ship, and make sure you receive the invoice mailed separately. Email us and we can give you a cost, based on the items you would like gift wrapped and packaged together.

Do you offer insurance on my order? TOP

Protect your purchase! Insurance is not included, nor is it required. But once The Embroidery Chick ships your item, we are no longer responsible for it. Therefore, we recommend insuring your items for loss and/or theft. We also recommend delivery confirmation if you are interested in tracking your package.  Please let us know PRIOR to placing your order and we can calculate the cost, based on your specific needs.

Terms & Conditions TOP

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and the use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

 

 

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of The Embroidery Chick. The collective work includes works that are licensed to The Embroidery Chick. Copyright 2007, The Embroidery Chick ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with The Embroidery Chick or purchasing The Embroidery Chick products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with The Embroidery Chick or to purchase The Embroidery Chick products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The Embroidery Chick. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

 

 

Trademarks

All trademarks, service marks and trade names of The Embroidery Chick used in the site are trademarks or registered trademarks of The Embroidery Chick

 

 

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The Embroidery Chick disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. The Embroidery Chick does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The Embroidery Chick does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

 

 

Limitation of Liability

The Embroidery Chick shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Embroidery Chick has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

 

Typographical Errors

In the event that a The Embroidery Chick product is mistakenly listed at an incorrect price, The Embroidery Chick reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Embroidery Chick reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Embroidery Chick shall issue a credit to your credit card account in the amount of the incorrect price.

 

 

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by The Embroidery Chick without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

 

 

Notice

The Embroidery Chick may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to The Embroidery Chick.

 

 

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Tennessee, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of The Embroidery Chick products) shall be in the state or federal courts located in Sumner County, Tennessee. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of The Embroidery Chick products) must be commenced within one (1) year after the claim or cause of action arises. The Embroidery Chick's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. The Embroidery Chick may assign its rights and duties under this Agreement to any party at any time without notice to you.

 

 

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a The Embroidery Chick or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

 

 

Participation Disclaimer

The Embroidery Chick does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, The Embroidery Chick is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, The Embroidery Chick reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to The Embroidery Chick in its sole discretion.

 

 

Indemnification

You agree to indemnify, defend, and hold harmless The Embroidery Chick, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

 

 

Third-Party Links

In an attempt to provide increased value to our visitors, The Embroidery Chick may link to sites operated by third parties. However, even if the third party is affiliated with The Embroidery Chick, The Embroidery Chick has no control over these linked sites, all of which have separate privacy and data collection practices, independent of The Embroidery Chick. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, The Embroidery Chick seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

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